Help Center
How can we help you today?
FAQs
Find quick answers to common questions
Place an Order
Learn how to browse products and complete your purchase
Payment Options
View available payment methods and Pay Small Small plans
Track an Order
Check the status of your order and delivery
Cancel an Order
Learn how to cancel or modify your order
Returns & Refunds
Information about our return policy and refund process
How to Place an Order
1. Browse Products
Navigate through our categories or use the search bar to find the renewable energy products you need.
2. Add to Cart
Click "Add to Cart" on any product. Review your cart by clicking the cart icon in the header.
3. Checkout
Click "Proceed to Checkout", fill in your delivery details, and choose your payment method.
4. Complete Payment
Select from our payment options including Pay Small Small for flexible installments.
Payment Options
Full Payment
Pay the complete amount using credit/debit cards, bank transfer, or bank deposit.
Pay Small Small (Installments)
Complete applications are reviewed within 24â72 hours. You will receive an email and in-app notification when a decision is made.
Pay Small Small, powered by CREDICORP, allows you to get any product with a 20% down payment, subject to a successful credit check and approval.
- All products are eligible
- Review your complete payment summary before submitting your application
- Choose a repayment period of 3, 6, or 12 months, subject to approval
Supported Payment Methods
- Regular purchases: Paystack and other displayed checkout methods
- Pay Small Small: follow the payment instructions provided with your approved application
Track an Order
Track your order status and delivery progress in real-time.
How to Track:
- Visit the Track Order page
- Enter your Order ID (found in your confirmation email)
- Click "Track Order" to see real-time status
Cancel an Order
Orders can be cancelled within 24 hours of placement if they have not been shipped.
How to Cancel:
- Go to My Orders
- Find the order you want to cancel
- Click "Cancel Order" button
- Provide a reason for cancellation
- Confirm cancellation
Returns & Refunds
Eligible products have a standard 14-day return window after purchase, using the order date on your confirmation. Submit a request through your Returns page or contact support with your order number and reason. Wait for return instructions before sending goods back.
The standard window does not limit your statutory rights. Contact support about defective, damaged, unsafe or misdescribed goods and warranty claims, including after 14 days. See the Terms of Service for return conditions.
Refund Timeline: 5-7 business days after the returned item is received and approved.
Contact Us
Email: help@renewablezmart.com
Phone: +234 902 229 8109
Hours: Monday - Friday: 9:00 AM - 6:00 PM (WAT)